CUSTOMER CARE
At Lionakis Embroidery, we're committed to providing you with exceptional service and support. Whether you have questions about our products, need assistance with an order, or want to learn more about our custom embroidery services, we're here to help. We value your satisfaction and strive to make your experience with us as seamless and enjoyable as possible. Please explore the resources below or contact us directly for personalized assistance. Thank you for choosing Lionakis Embroidery – we appreciate your business!
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RETURNS
We take pride in our craftsmanship and strive for your satisfaction. However, we understand that sometimes things don’t go as planned. Here’s what you need to know about returns:
Since our embroidered items are made specifically for you—tailored to your specifications in terms of size, shape, and colors—we cannot accept returns on custom orders once they are in production or have shipped. Customized items are unique to you, and we cannot resell them.
Once we order the materials, orders cannot be canceled or refunded. If you need to cancel an order, please do so promptly to avoid any fees.
We stand by the quality of our work. If you receive an embroidered item that doesn’t meet your expectations, please contact us. We’ll work with you to find a solution. Every stitch we create reflects our dedication to quality. We appreciate your trust in Lionakis Embroidery for your embroidery needs.
FAQ
Do you provide International delivery?
We apologize, but we do not offer international shipping at this time. Our services are only available within the United States.
What is your returns policy?
Since our embroidered items are made specifically for you—tailored to your specifications in terms of size, shape, and colors—we cannot accept returns on custom orders once they are in production or have shipped. Customized items are unique to you, and we cannot resell them.
Once we order the materials, orders cannot be canceled or refunded. If you need to cancel an order, please do so promptly to avoid any fees.
We stand by the quality of our work. If you receive an embroidered item that doesn’t meet your expectations, don't hesitate to contact our customer care team. We’ll work with you to find a solution.
Do you charge for digitizing?
To explain our embroidery pricing, we charge a one-time fee to create the digital embroidery file. This fee is separate from the cost of your first order, making it transparent rather than hidden in the price of the garment or embroidery. By handling it this way, you only pay this fee once, not every time you place an order.
How do I track my order?
Once your order has shipped, you will receive an email from us with a tracking number and a link to track your order.
How can I contact your couriers?
Email us at info@lionakisembroidery.com. We can provide the most up-to-date information on your order status, estimated delivery time, and any other shipping-related queries.
What are your delivery options?
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Standard Shipping (Domestic):
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Timeframe: Our standard shipping within the United States takes an average of 3-6 business days.
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Details: Your embroidered items will be carefully packaged and shipped to your specified address via reliable carriers.
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Rush Delivery:
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Need It Sooner? Contact Us: If you have urgent requirements, text us at 209-912-8605.
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International Shipping (Not Available):
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Unfortunately, we do not offer international shipping at this time. Our services are limited to the United States.
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